Special conditions for made-to-measure covers

The present sales conditions apply to any individual or company (the Customer) purchasing a spa cover from Tubs Parts. All other conditions are only valid after written confirmation from Tubs Parts.

The warranty is applicable to products delivered and used in France.

Any spa cover order is only registered if it is sent directly to us through our website, or by mail. Tubs Parts does not accept cover orders by phone or email. Covers orders must be paid for at the time of the order.

The dimensions required to manufacture the cover (length, diameter, corner radius, etc.) are provided by the Customer. It is the Customer's responsibility to ensure that the dimensions are correct. The customer's confirmation of an order is an approval to manufacture the cover to those specifications. Photos and illustrations appearing on our web site are supplied for illustration purposes only and must not be considered as contractual.

Manufacturing and delivery of custom spa covers requires 4 to 6 weeks depending on seasonality and order volumes.

Shipping times are only given as an estimate. The Customer agrees not to sign for delivery of the cover until they have checked that the cover is in perfect condition. It is essential to check the condition of the cover at the time of delivery, before the departure of the delivery driver. In case of doubt, the Customer must refuse the delivery. Any reservation referring only to the packaging will not be accepted. Please note that reservations like "Subject to unpacking" or "Subject to verification" have no legal value.

No right of retraction
Our spa covers are custom made according to the dimensions provided by the Customer. They can neither be returned nor exchanged, except for manufacturing errors on our part.

If the cover delivered does not comply with the dimensions provided by the Customer and is the result of an error on our part, we will refund or exchange the cover.

Tubs Parts guarantees the conformity of the product in accordance with applicable laws in the country where the cover is delivered. If the cover presents a defect or lack of conformity that makes it unfit for use or that reflects a major functional difference from the defined characteristics, then Tubs Parts will carry out the required repairs or replace the cover.

All custom-made covers on the site are guaranteed for two years from the date of receipt by the Customer. Longer warranties may apply in some countries.

The guarantee covers any manufacturing defect and malfunction of the cover, either on the materials or the assembly. The warranty does not cover the normal wear and tear of the cover, including (for example) the discoloration of the cover due to exposure to sunlight or washing under improper conditions. The warranty does not apply if the cover degrades due to abuse or misuse.