Everything you need to know about our warranties
Any new item purchased from Tubs Parts is covered by our two-year commercial warranty.
First of all, if an item is not suitable, or you do not like it, for whatever reason, please send it back to us in good condition during the first six months after purchase, and we will refund you. Then, if you notice a failure or problem, even a minor one, during the first two years, please contact us. Depending on the circumstances, we may ask you to return the item at our expense to be repaired, or replace it, or refund your purchase. Please contact us before returning the item, as this allows us to cover the return shipping costs. In the case of fragile objects, such as pumps, we must also ensure that you have suitable packaging for the return.
There are some important conditions. The commercial warranty does not apply in the following cases:
- Electronic equipment that has damaged due to problems with the electrical supply, or the cabling. This applies to equipment damaged by electrical surcharges, electrical arcs, or incorrect voltage.
- Electronic equipment that has been flooded, regardless of the origin of the water.
- Parts that are incomplete or heavily modified. You must return the entire item that you purchased. If the impeller on your new pump breaks, for example, you must return the entire pump, not just the broken impeller. We can occasionally make exceptions to this rule, but only if we agree on them before you return the part. Please contact us if necessary.
- Usage that is beyond the design capabilities of the part. This is particularly important for products that incorporate parts with a limited lifespan, such as carbon brushes on some motors, or the ozone-generating chamber on ozonators. As an example, the blowers sold on Tubs Parts are designed for normal domestic use, not heavy-duty or commercial use.
Finally, the commercial warranty on some items has a one-year limit: filter cartridges, capacitors, wet end seals, headrests, ozonators, UV and UV-C bulbs, blowers (2-year warranty except for motor brushes, which have a life span expressed in hours), strips and other products with an expiration date.
Reconditioned parts have a commercial warranty of six months.
Even if you think the warranty will not apply, please contact us if you have any problems with an item that you purchased from us.